Job Description

Position Title: Assistant General Manager  

Pay G13  

Reports To: General Manager

Salary: $100,000

Other Forms of Compensation: Bonus Plan  

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!  Voted Glassdoor's Employee Choice Awards -  Best Places to Work,  

Job Summary

Restaurant Associates is seeking a dynamic and experienced  Assistant General Manager  to join our team at the 1906 restaurant located within the breathtaking Longwood Gardens. As an AGM, you will be instrumental in overseeing daily operations, managing staff, and ensuring the highest standards of service and quality. This role offers a unique opportunity to work in a beautiful setting, surrounded by the elegance and innovation that Longwood Gardens is known for. If you are a passionate leader with a commitment to hospitality excellence, we invite you to apply and be part of our exceptional team.

Key Responsibilities:

• Oversee daily operations of a fine dining restaurant, ensuring exceptional guest experiences.
• Ensure all staff are trained in the fine dining steps of service, including greeting, order taking, and table maintenance, to provide a seamless and exceptional guest experience.
• Monitor and maintain high standards of service throughout the dining experience, ensuring consistency and attention to detail in every interaction.
• Address and resolve any guest concerns or special requests promptly and professionally, enhancing overall satisfaction and loyalty.
• Ensure that all wine and beverages are served according to fine dining standards, including correct temperatures, glassware, and presentation.
• Conduct regular training sessions on wine pairing, proper serving techniques, and beverage knowledge to ensure staff can confidently recommend and serve wines.
• Conduct safety, sanitation, and maintenance programs to uphold the highest standards.
• Foster excellent relationships with employees, guests, and the client, as well as other departments within the operation.
• Promote the professional growth and development of the entire team, with a focus on fine dining service standards.
• Foster strong interdepartmental relations and integrate the dining service department with the facility plan of operations.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Interview, hire, train, and coach employees and managers, emphasizing steps of service, including wine and spirits.
• Participate in employee meetings and training programs, including fine dining etiquette, wine service, and craft cocktails.
• Manage purchasing and inventory controls, focusing on premium ingredients and fine dining supplies.
• Be knowledgeable on HACCP controls along with proper storage and use of food.
• Perform related duties and special projects as assigned.

Preferred Qualifications:

• Bachelor’s degree is preferred, or equivalent professional experience.
• Five to seven years of upscale restaurant service experience, including three years of fine dining management.
• Excellent leadership and organizational skills, flexible and adaptable to constant changes, and must possess attention to detail.
• Supervisory, scheduling, training, and coaching skills, with a focus on fine dining service.
• Effective problem-solving and conflict management skills.
• Ability to multi-task as well as stay on task and concentrate with constant interruptions.
• Prepare and monitor budgets, flash reports, financial targets, and forecasts.
• Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports.
• Must be knowledgeable on HACCP controls along with proper storage and use of food.
• Monitor compliance with health and fire regulations regarding food preparation and serving.
• Review work procedures and operational problems to determine ways to improve service, performance, and/or safety.
• Excellent communication skills, both written and verbal.
• Exceptional business etiquette and client relations.
• Manage time effectively and prioritize tasks to meet deadlines.
• Excellent knowledge of Microsoft Office: Word, Excel, and PowerPoint.
• ServSafe or Department of Health certification is a plus.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.  For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:   1412010

Restaurant Associates  

Michael Abbey  

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