Job Description

Position: Assistant Property Manager - Storage Facility Management

Location: Battlefield Parkway - Fort Oglethorpe, GA

Part Time: Approx. 20 hours per week, Saturdays required

Purpose: As an Assistant Property Manager, you will play a crucial role in ensuring the smooth and efficient operation of our storage facility. Your responsibilities will include customer communication and retention, lease renewals, managing delinquent accounts, facility inspections, and administrative tasks. Your dedication to excellent service and operational efficiency will contribute to the success of our team and the satisfaction of our tenants.

Reports to: Onsite Property Manager

Characteristics: High Energy, Detail-Oriented, Excellent Customer Service, Technology Savvy

Key Responsibilities:

Customer Communication and Retention:

• Lead facility tours and work with prospective storage renters to find the right fit for their needs

• Assist in the leasing and storage move in process

• Build and maintain positive relationships with tenants through effective communication and outstanding customer service.

• Address customer inquiries, concerns, and requests promptly and professionally.

• Provide solutions for customer issues, ensuring a positive experience and long-term retention.

Lease Renewals & Occupancy Management:

• Assist in the lease renewal process, including notifying renters of upcoming expirations, processing renewals, and applying appropriate charges.

• Promote lease extensions by highlighting the benefits of continued tenancy and addressing concerns.

• Track occupancy trends and assist in implementing marketing strategies to maximize occupancy rates.

Delinquency Management:

• Monitor renter payments and proactively address any delinquencies in accordance with lease policies

• Communicate with renters regarding past-due accounts and follow collections processes

• Work with the Property Manager to enforce late fees, process liens, and coordinate auction procedures when necessary.

Facility Inspections & Maintenance Coordination:

• Conduct routine facility inspections to ensure cleanliness, security, and proper maintenance.

• Collaborate with the Property Manager to address any operational or safety concerns.

• Document inspection findings and maintain accurate facility records.

Customer Move-In & Move-Out Processes:

• Assist with onboarding new tenants, providing information about unit access, security measures, and lease terms.

• Ensure smooth move-in and move-out experiences, including processing rental agreements and coordinating final inspections.

Administrative & Compliance Duties:

• Assist with administrative tasks such as lease preparation, maintenance request coordination, and accurate record-keeping.

• Maintain up-to-date tenant and facility records using storage management software.

• Ensure compliance with local, state, and federal regulations, including lien laws and facility security protocols.

• Stay informed of changes in storage industry regulations and best practices.

Team Collaboration:

• Work closely with the Property Manager and other corporate members to achieve operational goals and deliver exceptional service.

• Support company-wide initiatives to improve efficiency, customer satisfaction, and facility performance.

Qualifications:

● Excellent verbal and written communication skills

● Experience in storage management preferred

● Ability to problem solve and handle multiple projects and tasks

● Attention to detail and ability to manage multiple projects and demands

● Competency using technology and online software required

● Physical requirements: must be able to report in person to office and walk properties, lift 30 lbs and climb stairs

Compensation Details:

● Hourly, part-time position, 20 hours per week including Saturdays

Company Overview:

SVN | Second Story’s Property Management team works to make sure our city is thriving and our clients are satisfied. Our team comprises departments including business development, property management, leasing management, maintenance, accounting and marketing. While protecting our client's investments, we work to not only keep properties in immaculate shape but also provide the customer service needed to build relationships and enhance tenant's on-site experience. Our management portfolio includes multi-family communities as well as mixed-use developments and commercial properties.

Focused on residential and commercial property management and real estate brokerage, SVN | Second Story has a culture that provides a fun and quality work environment, room for growth and autonomy. Because we’re a young, fast growing company, we believe in effective communication, utilizing technology as much as possible for processes and operations, and thriving in a competitive environment.

The SVN® organization is a globally recognized commercial real estate entity united by a shared vision of creating value with clients, colleagues, and our communities. Our brand pillars represent the transparency, innovation, and inclusivity that enables all our offices to collaborate with the entire real estate industry on behalf of our clients. SVN’s unique Shared Value Network® is just one of the many ways that SVN offices create amazing value with our clients, colleagues, and communities.

SVN | Second Story Vision and Mission

Vision: To make a positive impact on generations to come through partnership with our clients and care of their real estate assets on a national level. Our work leaves a lasting imprint on the communities in which we live and work.

Mission: Wake up every day ready to deliver unparalleled professional commercial real estate expertise, dedicated care, and operational excellence.

Core Values

• Fun. We strive to find joy in what we do.

• Bold. We show grit and rise to the challenge.

• Integrity. Our word matters.

• Ownership. We take responsibility for every area of our lives.

• Onward & Upward. We strive for continuous progress & improvement.

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