Job Description

Organization:   Houston Media Source
Reports To: Executive Director / Operations Manager 

Status: Contract (Independent Contractor) 

Hours: As Needed (Approx. 10–20 hours per week or project-based) 

Compensation: Competitive hourly rate, commensurate with experience

About Us :  Houston Media Source (HMS) is a community-based, non-profit organization that empowers Houston-area residents by providing the resources, training, and platforms necessary to create, produce, and distribute original television programming. For over 30 years, HMS has promoted free expression and fostered creative collaborations by ensuring all community voices have access to media. We focus on airing original programming produced by the community, for the community. We are now seeking a dynamic and strategic Executive Director to help lead our efforts in expanding our services, driving growth, and fulfilling our mission.

We are seeking a skilled and reliable  Contract IT & Network Support Specialist  to provide technical support, network maintenance, and systems management for our community-based media and operations center. This individual will ensure the integrity, efficiency, and security of our IT infrastructure while supporting staff, volunteers, and program partners in achieving our mission.

• Maintain and troubleshoot local area networks (LAN), Wi-Fi systems, routers, and switches.
• Ensure stable and secure internet connectivity across all departments and production areas.
• Monitor network performance and address outages or slowdowns promptly.
• Implement data backup, recovery, and cybersecurity measures.
• Install, configure, and maintain computers, printers, audio-visual equipment, and mobile devices.
• Support operating systems (Windows/Mac) and ensure regular software updates.
• Maintain inventory and oversee procurement of IT equipment and licenses.
• Provide remote and on-site troubleshooting for staff and contractors.
• Respond to help desk tickets or requests related to hardware, software, or connectivity. Offer user training on basic systems, cloud storage, and security best practices.
• Implement and maintain data security protocols, including password management and access control.
• Ensure compliance with nonprofit data privacy and grant reporting requirements.
• Coordinate secure disposal of outdated hardware or confidential data.
• Assist with technology upgrades, new software rollouts, and digital media initiatives.
• Support special events, livestreams, and community broadcast systems (as applicable).
• Provide input on long-term IT planning and infrastructure improvements.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years of experience in IT support, networking, or systems administration.
• Strong understanding of Windows Server, cloud services (Google Workspace, Microsoft 365), and media network configurations.
• Familiarity with media production or nonprofit environments is a plus.
• Excellent problem-solving, communication, and time-management skills.
• Must be able to work independently, prioritize tasks, and maintain confidentiality.

Contract Details

• Contractor will provide services under an independent contractor agreement.
• Must carry liability insurance and provide W-9 documentation.
• Work may be performed remotely and/or on-site as needed.
• Schedule and hours are flexible and based on organizational demand.

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