Location: Remote (U.S. Only)
Salary: $95K
Equity: Competitive
Visa Sponsorship: Not available
Position Type: Full-time
About the Role:
Were looking for a Customer Success Manager who goes beyond the basics someone with a proven track record of excellence in fast-paced, high-growth B2B SaaS environments. If you thrive in ambiguity, move fast, and love building from the ground up, this role is for you.
Youll manage a book of enterprise and mid-market customers, ensuring they succeed with our product while helping us drive retention, expansion, and scalable success processes. This isnt a reactive support role we want someone strategic, curious, and execution-focused whos excited to help shape what world-class customer success looks like.
What Youll Do:
Own a Portfolio: Manage 50+ enterprise and mid-market accounts, building strong relationships and understanding your customers business goals and challenges.
Drive Outcomes: Be accountable for key KPIs like gross and net dollar retention, expansion, and customer health.
Lead Strategic Conversations: Build trust with senior leaders, positioning yourself as a strategic partner and advisor.
Build for Scale: Design and implement scalable playbooks, systems, and success motions using automation and AI tools.
Unlock Growth: Identify opportunities for upsells, cross-sells, and expansion based on customer goals and usage.
Collaborate Cross-Functionally: Partner with Product, Sales, and Marketing to close the loop on customer feedback and influence the roadmap.
What Were Looking For:
Experience: 4 to 10 years in a CSM or customer-facing role at a reputable, high-growth B2B SaaS startup.
Customer Management: Experience managing a high volume of accounts (50+), including enterprise-level customers.
Proven Success: A strong track record of driving retention and customer expansion in a startup environment.
Educational Background: Degree from a top-tier school is a plus.
Technical Fluency: A technical background or familiarity with SaaS platforms, APIs, and CRM tools is a major plus.
Mindset:
Inquisitive and curious always asking "why" and eager to learn.
Proactive and self-starting you see what needs to be done and just do it.
Organized and clear-headed able to prioritize across a large and dynamic book of business.
Not afraid to build whether its a process, a dashboard, or a workaround.
...Senior Java Developer AWS & DevOps Location: Whippany, NJ 07981 Experience: Mini 4 8 Years Openings: 2 Mandatory Conditions Candidates must be available to come to the Whippany, NJ office for an in-person F2F evaluation , followed by the client...
...NOW HIRING PART-TIME TEACHERS MATH, SCIENCE, ENGLISH, READING, WRITING AND EXAM PREP. IMMEDIATE PART-TIME OPENINGS IN ROCHESTER, MN! INSTRUCTIONAL EXPERTS WANTED: Since 1977, Huntington has been changing the lives of children. As a leader in the tutoring and...
...Neal R. Gross and Co. is a leading Court Reporting and Transcription services company based out of the Washington, DC area with work across the country. Our clients include local, state and federal courts, the House of Representatives, Department of Defense and clients...
...ability to attract and hire exceptional talent is more critical than ever. Thats why were looking for a strategic and hands-on Recruiter to help shape the future of our team. In this role, youll lead recruiting efforts from end to end, across corporate, clinical, technical...
An Enterprise client is seeking freelancers with voice acting experience to create content for generative AI models to ensure accuracy and relevance across a wide array of topics.The client is a leader in the data-centric AI space, that provides platform for building...