Job Description

Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

Providing innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. Sinch is the number one choice for easy and engaging business messaging.

We are seeking a dynamic Senior Product Designer with deep expertise in the MarTech space to define, design, and launch innovative multichannel workflows and customer journey capabilities. This role is pivotal in empowering businesses to scale their customer engagement through automated conversational messaging pathways, driving substantial growth.

Key responsibilities:

• Design & Innovate: Lead and design a new interface that transforms how brands engage with digital consumers through intuitive, flexible, and impactful customer journeys & workflows.
• UX Discovery & Research: Lead discovery initiatives to uncover valuable insights and drive impactful research. Share findings clearly and help the team run measurable experiments to guide product direction. 
• Collaboration & Stakeholder Engagement: Work with product, engineering, marketing, and sales to bring design visions to life. Build strong relationships and clearly communicate the team’s mission while advocating for the best user outcomes.
• Embrace Ambiguity: Approach uncertainty and unknowns with curiosity, working to create clarity through validation, rigorous collaboration, and user insights. Guide the team toward actionable clarity in complex situations.
• UX/UI Strategy: Define and execute a scalable design strategy that aligns with company goals and enhances user experience.
• Usability Testing & Metrics: Establish and monitor key usability and engagement metrics to assess design effectiveness and drive continuous improvement.
• Thought Leadership: Serve as a subject matter expert in UX for automated marketing pathways, sharing insights both internally and externally.

The successful candidate will possess the following skills and attributes:

• Extensive product design experience in a relevant field, with a strong focus on marketing buyers, customer engagement, and email/marketing automation.
• Proven background as a Product Designer in the MarTech/customer engagement space, or a related field.
• Strong proficiency in the latest UX/UI trends, tools, and design principles related to digital marketing and automation.
• Exceptional ability to develop design strategies that enhance product growth and align with business goals.
• Excellent communication and collaborative skills, working effectively with diverse teams.
• Strong analytical and problem-solving abilities, with a customer-focused approach.
• Keen interest in AI and discovering new ways to apply it both internally and externally to enhance user experiences and streamline processes.
• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field is preferred.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big , Win Together , Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering:

• WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
• PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• CELEBRATE YOURSELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
• TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

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