Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is seeking a highly motivated and customer-focused individual to join our growing Service Desk team as a Service Desk Agent. This is a fantastic opportunity to start your career in IT and gain valuable experience in a fast-paced, supportive environment. If you have a passion for technology and helping others, we encourage you to apply!
As a Service Desk Agent, you will be the first point of contact for our internal users and external clients, providing level 1 support to create and triage incident tickets to determine priority, assign to the appropriate team for action, and perform follow up. You will utilize your knowledge to escalate complex issues to higher tier support and ensure timely resolution of all issues.
• Provide first-level technical support via phone, email, and chat.• Basic understanding of computer hardware, software, and networking concepts.
• Strong customer service skills and a passion for helping others.
• Excellent communication skills, both written and verbal.
• Ability to troubleshoot and resolve technical problems.
• Ability to work independently and as part of a team.
This is a fully remote position with the flexibility to work from home, and we are considering candidates from all US locations.
Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadline to submit applications for this posting is April 30, 2025 or until filled.
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The pay range for this position is $38,400.00 - $54,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
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